PNC Complaint Process (Sales)

This course covers the PNC Referral and Complaint Process for Neon One sales staff

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About this course

This course will cover the Neon One/PNC Bank partnership and how Neon One client facing roles will handle any complaints from existing PNC customers.

Curriculum

  • Neon One and PNC Partnership
  • The PNC Bank Neon One Partnership
  • The PNC Referral Process
  • Sales Process & SFDC
  • Specifics on Quote for PNC Referrals
  • Packages
  • Complaint Management
  • Identifying PNC Referrals
  • Types of Complaints
  • What to do when you receive a complaint
  • FAQs
  • Acknowledgement and Quiz
  • PNC Complaint Process Quiz
  • PNC Complaint Process Acknowledgement

About this course

This course will cover the Neon One/PNC Bank partnership and how Neon One client facing roles will handle any complaints from existing PNC customers.

Curriculum

  • Neon One and PNC Partnership
  • The PNC Bank Neon One Partnership
  • The PNC Referral Process
  • Sales Process & SFDC
  • Specifics on Quote for PNC Referrals
  • Packages
  • Complaint Management
  • Identifying PNC Referrals
  • Types of Complaints
  • What to do when you receive a complaint
  • FAQs
  • Acknowledgement and Quiz
  • PNC Complaint Process Quiz
  • PNC Complaint Process Acknowledgement